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Delivery & Returns

Orders are being sent out as usual via Royal Mail. All orders are being sent 1st class due to COVID-19. Royal Mail are delivering as normal but are advising that delivery times may be longer than usual.

UK Services

Complimentary - Royal Mail 2nd Class (4-5 Days). This is a non-trackable service with Royal Mail. The usual delivery time is approximately 4-5 working days from receipt of order. Free on all orders

Standard - Royal Mail 1st Class Signed For (2-3 Days). This is a trackable service with Royal Mail. The usual delivery time is approximately 2-3 working days from receipt of order free. £4 or free on orders over £40

Express – Royal Mail Special Delivery (Next working day for orders placed before 2pm, Monday – Thursday, orders received after 2pm Thursday will not arrive until Monday. Orders received after 2pm Friday and all Saturday & Sunday orders will be dispatched on Monday for Tuesday delivery). £7.50 or free on orders over £75

Orders placed before 12:30pm are despatched the same day (Monday - Friday) and delivery times are dependent on our delivery partners in your local area.

Orders placed during a bank holiday will not be dispatched until the following working day, this also applies to Next Day orders.

Dispatch confirmation are sent by email as soon as your order has been packed and despatched.

We know how important parties and other events are and recommend that you get in touch with us if you have an essential deadline for delivery and we will do our very best to ensure your order reaches you in time.

If you experience a problem receiving your order or need your order by a specific date please email us at shop@paper-dreams.co.uk and we will do our best to help.

***Royal Mail are currently unable to guarantee delivery times for any service***

We ship worldwide

Standard Europe Royal Mail Standard International Delivery, (7- 10 Days). Only trackable until the parcel leaves the UK. £15 or free on orders over £150

Standard Rest of World - Royal Mail Standard International Delivery, (7- 10 Days). Only trackable until the parcel leaves the UK. £25 or free on orders over £250

Deliveries to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable duties, fees or additional charges for customs clearance are the responsibility of the customer.

 

Returns

If you’d like to return an item from your order you have 14 days from the date of receipt to notify us. On receipt of the returned item(s), your refund will be credited to the payment method used to make the original purchase. Regrettably, any delivery costs will not be refunded and the cost and responsibility of returning any items is down to the customer, we would recommend using a tracked service (some exceptions do apply).

Email shop@paper-dreams.co.uk to request return. 

No liability can be accepted by Paper Dreams for the return of goods damaged or lost in transport.